Usage for staff
Last updated
Last updated
TicketFlow is also very easy to use for staff. When using /ticket staff, the staff GUI will appear where you can view all tickets submitted, sort the tickets based on various criterias, or filter the tickets based on a "keyword" search.
Filtering tickets is an extremely useful tool if you are looking for a specific ticket. When you click the Filter Tickets item, you will be prompted to enter your search word in chat. You can choose to search for either the ID of the ticket, the submitter's name, or the status or priority.
Sorting tickets is also useful because it allows you to sort the tickets however you'd like, whether it's by priority, status or when it was last replied to. Simply click the item and it will toggle between the sorting modes.
In the staff GUI, you can manage all tickets with ease by simply clicking on any of the tickets, as displayed below.
When clicking a ticket, the ticket info GUI will appear where you are able. The item in the middle just shows the basic information about the ticket, such as who submitted it and when. But let's break down each item in the GUI.
The first item, the written book, will provide details on the player's input.
The second item is for assigning specific staff members to a ticket. Simply click the item, and enter the name of the staff member in chat. If they have already been assigned earlier, they will instead be removed from the ticket.
The third item is for viewing replies or posting a reply to the ticket. Simply click it and you will be re-directed to a new GUI where you can see all comments. To reply to the ticket, click the book and quill at the top in the middle, and enter your reply in chat.
The fourth item is for changing the ticket status. Simply click the item to toggle between the status. To avoid any mistakes, once you have selected the correct status, you need to press the "Save Changes" item located to the right (lime dye).
Now, there are 4 statuses available. The "open" status means the ticket is open for replies. The "closed" status means the ticket is closed, but may not have been resolved yet. The "resolved" status indicates that the ticket is closed, and is resolved. The final status is the "archived" status. This means the ticket is no longer visible, and cannot be replied to. If you have the archive-only setting in the config set to false for the ticket's category, the ticket will be deleted from the system when you set the status to Archived. We recommend having this setting at false to save storage.
The fifth item is for changing ticket priority. Simply click the item to toggle between the priority. To avoid any mistakes, once you have selected the correct priority, you need to press the "Save Changes" item located to the right (lime dye).
The sixth and final item is the save changes item.
Easy, right?
